article thumbnail

Rebranding? 7 Keys to Ensure a Smooth Transition

Success

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Consider hiring an unbiased consultant or agency to facilitate the process and outcome. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.)

FedEx 234
article thumbnail

4 Ways to Identify Your Ideal Client and Prime Your Business for Growth

Success

These are bread-and-butter accounts that help you meet basic expenses and smooth out the times when business is slow. Advertising agencies and other professionally run businesses are notorious for recruiting big accounts, then staffing up to handle those accounts. Consider just how stable each of your clients is. Vulnerability.

Agencies 308
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

article thumbnail

What Is An Applicant Tracking System? 20 Powerful Benefits & Features

Recruit CRM

An Applicant Tracking System (ATS) simplifies the hiring process for any agency recruiter and HR department. A recent online survey conducted by Recruit CRM revealed that more than 98% of recruitment agencies with 10 recruiters or more used an Applicant Tracking System. Ever wondered why recruiters do not even see 70% of the resumes

Resume 69
article thumbnail

Service Untitled» Blog Archive » Customer satisfaction surveys

Service Untitled

Service Untitled The blog about customer service and the customer service experience. When the company has identified its goals, the business can choose a cross-section of participants for the interviews and find out how they perceive a particular product or even the efficiency of their customer service.

article thumbnail

Evaluating Benefits 101 – Comparing Premium Costs is Just Not Enough

Small Business CEO

The result is lower workplace accidents, fines, and penalties levied by governmental agencies, and fewer harassment or other types of lawsuits. Her background is in marketing and communications, employee education and training, development of policies and procedures and the ongoing delivery of outstanding customer service.

Salary 40
article thumbnail

Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. Back when I used to work for advertising and marketing agencies, the client would choose from a list of agencies they had heard of and get us to pitch. The other side of this is eBusiness.

2010 40