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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet.

Email 262
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The Savannah Bananas Created Their Own Version of Baseball by Putting Fans First

Success

The home team is in vivid yellow—except for the pitcher, whose pants are around his ankles. At normal ballparks, tickets and concessions are separate purchases. I think you can look at any sports team or any business [and ask,] ‘Where is the money coming from?’ The team was reskinned and became the Savannah Bananas.

2016 276
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SUCCESS Celebrates 125 Years of Progress, Positive Thinking and Personal Growth

Success

Now that our entire team works remotely, it’s up to everyone to create their own office setup,” Ellis says. “On Along with SUCCESS , these books have helped form the foundation for what personal development is today. In 2018, the magazine shifted from a monthly printing schedule to quarterly, and then went bi-monthly beginning in 2019.

2007 330
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Decoding Decision-Making: Andrea Pirrotti-Dranchak’s Insights on Marketing Strategies

Allwork

How do you gather the data in advance so that you can frame those conversations from a marketing perspective instead of just add some mentoring to the sales team and say, here’s how you do it, guys. So the marketing process, I would say, doesn’t stop when the customer purchases. And ularity is this really cool.

AT&T 130
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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

When 37-year-old neuroscientist Jill Bolte-Taylor had a massive stroke in 1996, she lost her ability to form words and move her body but also experienced what she would later describe in her TED Talk as “euphoria”. Here, she shares what has happened since her recovery and corrects common misconceptions about how brains function.

2019 139