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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The prospect is now a patient and has referred dozens of friends. Here’s an example: “Hi, I’m Jenny.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

In this book, she corrects misconceptions about this phase of life that researchers hypothesize evolved to serve a social purpose — allowing grandmothers to care for grandchildren — and provides accessible medical advice to women going through this process. In 2012, Pastor Paul Williams was a leader of an evangelical church.

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