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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. Then practice four steps of the verbal part of your welcome: Introduce yourself, name-drop a reference or other client, make a statement of impact, and ask a question focused on providing uniqueness and value. Here’s an example: “Hi, I’m Jenny. Do your homework.

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Administrative Professionals Day Gift List for 2013

Office Dynamics

You''ve likely landed here because you just realized that Administrative Professionals Day is around the corner and you need a gift. You might just be curious what kind of gifts would be appropriate for an assistant. This list will guide you to the perfect gift for your administrative assistant or executive assistant.

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The Real Reasons People Are Quitting by Bonnie Low-Kramen

Bonnie Low Kramen

After all, most employees need a good reference in order to get their next job. Instead, they turn in their neat resignation letters, retrieve a reference letter, pack their belongings, and never look back. That number has increased from age 42 in 2012. They simply have not learned how to manage them.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

One standout is the section about “Premature Enumeration,” the human tendency to quickly turn numbers into ratios or other calculations without fully understanding what the numbers refer to. Dusk, Night, Dawn: On Revival and Courage by Anne Lamott (TED Talk: 12 truths I learned from life and writing ) . Read an excerpt here. ) .

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