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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Successful businesses S.I.T.

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The Real Reasons People Are Quitting by Bonnie Low-Kramen

Bonnie Low Kramen

That number has increased from age 42 in 2012. They take the time to learn who the person is and understand their strengths and aspirations through frequent conversations, user manuals, personality assessments, and surveys. The greatest gift you can give anyone is the freedom to be exactly who they are.

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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

The Gallup organization sends out a survey to 38 percent of guests that stayed the month before. Ranging from our first class card, which is the most popular form of recognition at Ritz Carlton. And then we have things like birthdays, where we give gift certificates. How do you collect this data? .

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

When 37-year-old neuroscientist Jill Bolte-Taylor had a massive stroke in 1996, she lost her ability to form words and move her body but also experienced what she would later describe in her TED Talk as “euphoria”. In 2012, Pastor Paul Williams was a leader of an evangelical church.

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