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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Here’s an example: “Hi, I’m Jenny. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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How to Create Strategic Partnerships

Success

It is not illegal for an information technology firm and a janitorial services company to form a partnership, but how many opportunities will that create?” Proof it works: Schaus’s profits grew by 15% from 2011 to 2012 as a result of her partnerships. In 2012 I passed along between 35 and 40% of the work that came my way.

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Gartner's Top 10 Strategic Technologies for 2012

Small Business Labs

Gosh, is it already time for 2012 top 10 prediction lists?    I guess so since Gartner recently released their list of the top 10 technologies and trends they think will be strategic for most organizations in 2012.   Local search is an example.  Gartner's top 10 are: 1. 

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Matt Richtel’s New Book Explores the Emotional Balance Between Creativity and Stability

Success

I refer here to the D-words. The question he and his fellow scientists posed in 2010 led to a paper published in 2012. In brief, the idea is that new forms of life and new ideas are almost always destined to fail. When the new forms of life, or ideas, do succeed, they displace what came before—and kill the past.

Forms 246
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How Workplace Design Can Help Attract Gen Z

Allwork

Born between 1997 and 2012, Generation Z currently makes up 30 percent of the world’s population and is expected to make up 27% of the workforce by 2025. Moreover, Flexibility can refer to more than just being able to work from home. It can take many forms and must be inclusive of all your employees’ needs.

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Top 10 Small Business Trends for 2017

Small Business Labs

Mobile computing, for example, is on the 2008 list and most of the other lists. For the list from prior years, click on the year:   2015 , 2014 , 2013 ,  2012 , 2011 , 2010 , 2009 , 2008. .  A quick review of the lists illustrates an important forecasting point. And it's mentioned below. 

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Creating Effective Team Communication Systems

BioTeams

We do this by looking at how Nature has employed the oldest and most evolved form of biological signalling, using chemicals to communicate through smell and taste, but appropriating it for the organisational context. Per Douwes, Johan Abenius, Björn Cederberg, Urban Wahlstedt (2012) Nationalnyckeln “Steklar: Myror-getingar.

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