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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Here’s an example: Over the years, my company has probably purchased steaks as gifts for key clients from 10 suppliers that never did anything to land a second sale.

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The Bribery Act – what do assistants need to know?

Practically Perfect PA

Last week I went along to Confex 2012, for those that don’t know Confex is a large exhibition aimed predominately at event organisers. A commercial organisation can be found guilty of this offence if the bribery is carried out by an employee or a third person, this could include a contractor, a supplier, an agent or a subsidiary.

Suppliers 100
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From the archive: The role of workplace design in employee engagement

Workplace Insight

That will differ quite dramatically from what you need for a training session, interacting with a client or supplier, or for a videoconference with a colleague based on the other side of the globe. In 2012 Serena joined the new born Coalesse team within Steelcase, being responsible for Marketing, Communications and Public Relations in EMEA.