2012, Customer Service, Learning and Twitter - Administrative Professionals Pulse

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2012

Customer Service

Learning

Twitter

Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Stephanie LH Calahan

AUGUST 20, 2012

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down. I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Twitter [link]. The news hit me like a lead brick.

Customer Service

Customer Service Learning 2012 Social Media

Measuring the Impact of Social Media

Customers Rock!

JANUARY 24, 2012

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment.

Social Media

Social Media Verizon Customer Service 2012

Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Measuring the Impact of Social Media

Stay Connected