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Sending flowers and customer service

Service Untitled

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Sending flowers and customer service

Service Untitled

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Lithium’s Customer Heroes

Customers Rock!

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Good News for Social Customer Service.

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Is 2012 The Year You Propose A Business Offer?

Small Business CEO

Before you write the proposal, run through your head any and all questions you believe the client may come at you with, including funding, customer service, and quality of work and so on. They say that the best customer service care is by listening to the client, practice it. Business Proposal Photo via Shutterstock.

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Three Great Workplace Culture Takeaways

Energage

Organizationally, TMNA Services is unique. It was established in 2012 as the shared services company to Tokio Marine North America, Inc. TMNA Services supports TMNA Group Companies, including Philadelphia Insurance Companies, First Insurance Company of Hawaii, Tokio Marine Management, and its insurance companies.

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How to Develop a Sustainable Vision for Your Business in the New Year

Eco-Office Gals

Much of our industry is built on the foundation of fossil fuels, and these are non-renewable resources. Businesses have been outsourcing everything from manufacturing to customer service for years. Renewable Energy Sources for Sustainable Living 2012 and Beyond. Outsourcing has its obvious short term benefits.

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Customer satisfaction for retailers at all time high

Service Untitled

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.