Service Untitled

APRIL 11, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Customers Rock!

JANUARY 24, 2012

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p.

Social Media 100

Social Media Verizon Customer Service 2012 100

Success

DECEMBER 14, 2022

A Sudanese woman, Alik, who was pregnant and had two young children in tow, arrived in Fort Worth, Texas, without her husband, Dyan, in 2012. He did it to “share the peace with his neighbors,” according to his Facebook page. Scrolling through Facebook one evening, I landed on a video that I thought might intrigue me.

2017 280

2017 Gifts 2012 2001 280

Success

FEBRUARY 15, 2022

His Get Attitude podcast won a Communicator Award for Diversity & Inclusion for his 8:46 Interviews Stories of Black America. And in 2012, Egwuonwu founded World Dream Day. As a keynote speaker, she has shared the stage with many influencers, including a recent interview with Venus Williams. Gallen, and Columbia University.

Mentoring 313

Mentoring International 2021 Social Media 313