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What happened to customer service at Sears?

Service Untitled

Of course, Home Depot, Best Buy, Walmart, and the Internet giant Amazon have all cut into the general store attitude of Sears, however there will always be shoppers who prefer brick and mortar establishments and enjoy the experience of the places our grandparents and parents loved to shop. billion in 2012. Can Sears be saved?

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Customer satisfaction for retailers at all time high

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For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

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If You Think You’re Unbiased, You’re Wrong

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A 2012 study conducted by Yale researchers revealed that even science professors—male and female—evaluate the information on a résumé more harshly when the applicant is a woman. Plus, he earned an annual salary roughly $4,000 higher than Jennifer’s for the same work in an entry-level lab position. for competence on average.

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