Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. billion in 2012. So what has happened? Can Sears be saved?
Service Untitled
JULY 20, 2012
” In New York City, the 3-1-1 service successfully adds more services for the residents by adding consistent and periodic training for employees which strive to make the implementation of services more efficient and effective. By 2012, city records show the service has handled 4.5 Is it effective?
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Eco-Office Gals
DECEMBER 23, 2012
The end of 2012 is looming on the horizon, which means it’s once again time to buy new calendars, reset the budget, and start thinking about your business strategy for the coming year. Of course, it is also an opportunity to go green by reducing wasteful packaging and using recycled materials. Customer service.
Service Untitled
MARCH 3, 2014
For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.
Service Untitled
MARCH 10, 2014
With happy customers comes repeat business, referrals, and of course loyalty; all adding to a customer oriented culture that ultimately places an organization as being more popular and valuable. Be an ‘Undercover Boss’ to help employees please customers If you have ever tuned into the CBS show “Undercover.
Service Untitled
JULY 2, 2014
The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. Customers don’t want to be manipulated into thinking anything else except what is best for them by their own rules.
Success
DECEMBER 14, 2022
A Sudanese woman, Alik, who was pregnant and had two young children in tow, arrived in Fort Worth, Texas, without her husband, Dyan, in 2012. At the time of Jennings’ passing in September 2022, the 91-year-old had donated more than $400,000 over the course of his lifetime. People Restoring Faith in Humanity. Unsolicited Help.
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