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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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Paying Candidates for Interviews: What Should Be Covered and Why?

Success

Asking candidates to come out of pocket for expenses should always be a red flag, and [providing compensation] is a great way for the company to project its values and how they treat [their] employees,” he says. One offering company she turned down had required her to fly at her own expense, which she says felt “a bit crummy.”

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The 2012 Productivityist Holiday Gift Guide

Productivityist

Well, if this person is a productivityist — or at least needs to look at becoming more productive — then you should give The Productivityist Holiday Gift Guide for 2012 a good look. It’s a long read, but it may just spark some gift ideas you hadn’t considered. Kobo Mini. I love the size of this thing.

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The Bribery Act – what do assistants need to know?

Practically Perfect PA

Last week I went along to Confex 2012, for those that don’t know Confex is a large exhibition aimed predominately at event organisers. How do most companies do this? Instead the Act looks at corporate hospitality and asks is the event or gift being offered standard and reasonable or is it excessive and lavish ?

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29 Beautiful Stories That Will Restore Your Faith in Humanity

Success

A Sudanese woman, Alik, who was pregnant and had two young children in tow, arrived in Fort Worth, Texas, without her husband, Dyan, in 2012. A welcome break in the 24-hour news cycle came one morning in the form of an announcement from NASA. People Restoring Faith in Humanity. Unsolicited Help. Scraps for Cash. Mary Vinnedge.

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The Real Reasons People Are Quitting by Bonnie Low-Kramen

Bonnie Low Kramen

The saying goes that people join companies, but they leave managers. The sudden loss of large numbers of staff is destabilizing to companies and in the larger picture, to the entire global economy. It costs a company 6-9 months of an employee’s annual salary to replace them. That number has increased from age 42 in 2012.

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The Rise of The Smart Magazine

Productivityist

Fast Company. The articles are definitely themed in a direction that appeals to me, and the online version of Fast Company has found a way to engage with its readers in a way that is aligned with its name. SUCCESS Magazine has been publishing for years, but I only started paying attention to them late in 2012. SUCCESS Magazine.

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