What happened to customer service at Sears?
Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. billion in 2012. Can Sears be saved? It’s been suggested that Sears reinvent themselves to focus on men.
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