The importance of customer service in city government
Service Untitled
JULY 20, 2012
Just this last month Detroit discontinued their 3-1-1 non emergency call centers claiming the current economic situation has forced budget cuts. By 2012, city records show the service has handled 4.5 The City of Philadelphia initiated their 3-1-1 Contact Center in 2008 with the promise of becoming a national leader in customer service.
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