Customers Rock!

JANUARY 10, 2012

I predict this will be a big focus for social media in 2012. And Mayor Booker and his team were listening via Twitter and went into action. When one constituent bad-mouthed Mayor Booker on Twitter, Cory showed up at his door and helped him shovel out. Making a Difference in 2012. How can this be effectively done?

Social Media 100

Social Media 2012 Twitter Agencies 100

Customers Rock!

JANUARY 24, 2012

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment.

Social Media 100

Social Media Verizon Customer Service 2012 100

Small Business Labs

JUNE 23, 2010

Follow us on Twitter Emergent Research EMERGENT RESEARCH is focused on better understanding the small business sector of the US and global economy. Carolyn is leading the coworking study and Steve is a member of the project team. Authors The authors are Steve King and Carolyn Ockels. agriculture went through a dramatic consolidation.

2010 100

2010 2002 Retirement 2020 100