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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Customer service is an ongoing project of education, training, and hiring the best people for the job.

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6

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Are mobile devices serving customers properly?

Service Untitled

million of these in the fourth quarter of 2011. It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer. AT&T sold 9.4 photo credit: Symic.

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How To Sell Like a Life Insurance Salesman (Warning: Explicit Content)

Men With Pens

The reason that this feels icky is that many of us are not trained salespeople. Consumers now use the internet for three things: to research, to purchase, and to socialize. But the research and purchase aspects are a goldmine: the key is adapting old-school techniques and applying them to these new aspects of consumer behaviour.

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Amazon.com still a leader in customer service

Service Untitled

The new site will provide the company with more flexibility to train workers and take care of customers. Service representatives will be handling phones, emails, and chat contacts. In my own experience, my son just purchased a Kindle for my birthday recently, and not more than two-weeks later, the Kindle Fire was announced.

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106 Thoughts on Overcoming Overwhelm in a Freaked-Out World

Stephanie LH Calahan

Main | Start 2011 off Organized! The Spiral Notebook Purchase (and then use!) Use the notebook for everything you want to keep track of: to do lists, grocery lists, client meetings, phone calls, dreams and goals. Thanks to Peter Coombs of FRONTLINE Training & Consulting 8. Archive Network with Steph Is This You?

AT&T 100
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Master the Art of Re-purposing Your Work and You'll Save Multiple Hours - 50 Ideas To Get You Started

Stephanie LH Calahan

I wrote The Deeper Meditation Training Course first, then the audio course came out later. Thanks to Rachel Minihan of Purple Phone PR & Marketing. The 100th anniversary of the first Hollywood Studio filming in Hollywood is October 26, 2011. You'll "write" your book much faster this way.