Service Untitled

FEBRUARY 6, 2013

If all goes well during a purchase or service, chances are the tweets, emails, and text message applications so readily available have helped to engage our customers with loyalty programs, discounts, rewards, and product information. How to improve customer service in the digital world Wachovia turned into Wells Fargo in March 2011.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Brilliantly Better

JANUARY 10, 2011

When you meet someone new you don’t get automatically in your mailbox a letter promoting his latest hugely discounted ebook. Historians will be puzzled by the unexplainable extinction of an entire species, called “social media expert&#. © Dragos Roua for Dragos Roua - Brilliantly Better , 2011.

Facebook 40

Facebook Twitter Social Media 2011 40

Brilliantly Better

DECEMBER 24, 2010

Which will continue in 2011 as well. The post describing this minimum survival kit got quoted on various blogs pretty fast and it also played really nice on social media. It also was downloaded more than 500 times without no promotion at all, only word of mouth. Created, Managed And Implemented A Live Promotion Event.

2010 40

2010 AT&T Promotion Interviewing 40