Remove 2011 Remove Customer Service Remove Purchasing Remove Twitter
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Can personal customer service survive in a digital world?

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The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

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Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I’m looking forward to a great year of customer service.

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Employ more customer service options to provide a concierge level of excellence

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It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6

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Are mobile devices serving customers properly?

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million of these in the fourth quarter of 2011. We use our smartphones to read bar codes, read blogs and join in on Twitter and Facebook. Possibly Related Posts: A difference of perception when dealing with customers Maybe it’s just a coincidence associated with moving that brings. AT&T sold 9.4 photo credit: Symic.