Remove 2011 Remove Customer Service Remove Phones Remove Promotion
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Can personal customer service survive in a digital world?

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The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

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Small Business Saturday – a boon for local retail stores

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The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.

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Are mobile devices serving customers properly?

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million of these in the fourth quarter of 2011. Online sales from mobile devices continue to increase as applications scan, share favorites, share technical advice, and create consumer buzz about new products and special promotions. Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone.