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Can personal customer service survive in a digital world?

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There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.

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Small Business Saturday – a boon for local retail stores

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The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.

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Are mobile devices serving customers properly?

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million of these in the fourth quarter of 2011. Online sales from mobile devices continue to increase as applications scan, share favorites, share technical advice, and create consumer buzz about new products and special promotions. Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone.

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Be an advocate for customer satisfaction

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We’re a few weeks into the new year, and most of us are looking forward to a profitable 2011. In the real estate market, the past few years have been challenging, however customer satisfaction strategies remain an important key to success. Keyes Real Estate is a family owned business selling real estate throughout Florida.

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Introducing the SUCCESS 125

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She started in real estate in 2011 with no SOI, no experience and $6 to her name. Bethke started out as an individual realtor in 2011. She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic. Tom Truong.

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