Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. The conversion.

Social Media 40

Social Media Customer Service 2005 Facebook 40

Service Untitled

JUNE 5, 2012

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Small Business Labs

AUGUST 12, 2010

Follow us on Twitter Emergent Research EMERGENT RESEARCH is focused on better understanding the small business sector of the US and global economy. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry.

2010 100

2010 Social Media Retirement 2020 100

The Small Business Blog

DECEMBER 9, 2009

Build your own network! While any real and immediate public spending cuts are delayed until at least 2011, so not to disgruntle potential Labour voters, higher earners where hit hardest again. Early indications via twitter and other online social media is that more and more people thinking about leaving the UK to set up shop abroad.

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