article thumbnail

How to survive customer service blunders in the world of social media

Service Untitled

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. The conversion.

article thumbnail

Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to improve customer satisfaction

Service Untitled

Now customer satisfaction demands the best service – not just the ease of checkout, or the customer service agent being available to address refunds, complaints, or make friends on Facebook, the customer wants to be sure you have their best interests in mind. She started.

article thumbnail

CRM Magazine's Small Business Suite CRM Winners

Small Business Labs

There’s a saying that good things happen when you least expect it.CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Web/Tech women work/life balance

2010 100
article thumbnail

Small Business World News Round-up – 2009/12/15

The Small Business Blog

Build your own network! per cent in April 2011 has angered small business owners. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Starting a Small Business?

2009 100
article thumbnail

An Open Letter To Our Prime Minister, David Cameron

The Small Business Blog

Build your own network! Invest in the UK’s Digital Network : Given the way the election was played out, the political establishment must be aware of the importance of our digital network. Our digital network is not only our digital highway, but also our business highway for future GDP growth.

2007 100
article thumbnail

Introducing the SUCCESS 125

Success

She started in real estate in 2011 with no SOI, no experience and $6 to her name. Bethke started out as an individual realtor in 2011. Her knowledge of the area paired with her extensive network of locals lends her team a competitive advantage, and her love for Central Florida translates into a blessed experience for everyone.

Mentoring 312