Remove 2011 Remove Customer Service Remove Holidays Remove Presentation
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‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

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Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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The Mercedes Benz customer experience shines

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Pied Piper PSI, a California-based dealership for sales and marketing sent 3524 secret shoppers to various dealerships across the country from July 2010 to June 2011 to evaluate different dealerships and how they treat car shoppers. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.

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Introducing the SUCCESS 125

Success

She started in real estate in 2011 with no SOI, no experience and $6 to her name. Bethke started out as an individual realtor in 2011. 1 in the UK in Apple’s Self Development and Business charts and led to being asked to present Give Kindness A Chance , a documentary for the BBC. His podcast We Make Success Happen went to No.

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