Small Business Labs

SEPTEMBER 13, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   Click here for more information and to register.

Social Media 100

Social Media 2010 Retirement 2020 100

Small Business Labs

JUNE 2, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.

2010 100

2010 Retirement 2020 2005 100

Eco-Office Gals

JUNE 6, 2018

Environmental conservation has played a major role in reshaping the corporate landscape of America since the late 1960’s onward as environmental policy reform began gaining popularity. According to a Harvard Business School study published in 2011 that surveyed 180 U.S. The EPA’s GHG reporting program became a law on January 1, 2010.

Agencies 100

Agencies 2011 2013 Social Media 100

Small Business Labs

JUNE 4, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.     Our project plan is to: 1. 

2010 100

2010 Social Media Retirement 2020 100

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40

2010 Customer Service Restaurants Etiquette 40

Ian's Messy Desk

MAY 24, 2010

Home About Contact Me Links Sitemap 8 Work-Life Balance Myths Posted by Ian McKenzie Written on May 24, 2010 If youre new here, you may want to subscribe to my RSS feed. Some of the commonly held myths and the corresponding reality checks are as follows: Family-Friendly policies are soft HR issues, mainly for women.

Policies 100

Policies Health 2010 Telecommuting 100

Small Business Labs

MAY 18, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 Social Media Retirement 2020 100

Small Business Labs

JULY 30, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 Retirement 2020 2005 100

Small Business Labs

JULY 30, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 Retirement 2020 2005 100

Small Business Labs

JULY 7, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.  workers.    Here's a quick summary: 1. 

2004 100

2004 2010 Retirement 2008 100

Small Business Labs

JUNE 25, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   The day consists of three sessions. 

2010 100

2010 Retirement 2020 2005 100

Small Business Labs

JUNE 23, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 2002 Retirement 2020 100

Small Business Labs

AUGUST 19, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   This is 3x the growth rate of developed countries. 

2010 100

2010 Retirement 2020 2005 100

Allwork

JULY 28, 2022

Lisa has worked at Google since 2010 and in addition to Grow with Google is the Chief Marketing Officer for the Americas Region. Google has also worked has worked with Google since 2010. And today still 60, I would say 8% of all of our team members are have chosen to remain remote, which is our policy. About this episode.

Google 246

Google Skills AT&T Training 246

Small Business Labs

MAY 20, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. What do you think? Your comment has not yet been posted.

Social Media 100

Social Media 2010 Retirement Twitter 100

On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Facebook announced this week is has 500 million users. And not one of them ever, ever, ever uses it at work.

Social Media 100

Social Media Facebook Twitter Legal 100

Service Untitled

JULY 25, 2011

Complaints about Facebook concentrated on their interface changes, the company’s privacy policies, and their profound increase in commercialization. Bank of America tanks for lender customer satisfaction According to the 2010 US Primary Mortgage Origination Satisfaction Survey.

Facebook 40

Facebook Customer Service Social Media Google 40

Office Dynamics

APRIL 18, 2010

While this was low on the list in our survey, you may still want to have some "sit down and eat lunch time" with your assistants. This depends, of course, on your employer’s policies and project deadlines. Copyright © 2010. Would they love a spa day but can't afford it? Treat them to lunch. Avoid talking about work.

Administrative Professionals 100

Administrative Professionals Gifts Copyright Training 100

Office Dynamics

APRIL 18, 2010

While this was low on the list in our survey, you may still want to have some "sit down and eat lunch time" with your assistants. This depends, of course, on your employer’s policies and project deadlines. Copyright © 2010. Would they love a spa day but can't afford it? Treat them to lunch. Avoid talking about work.

Administrative Professionals 100

Administrative Professionals Gifts Copyright Training 100

Service Untitled

AUGUST 17, 2010

And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. Service Untitled The blog about customer service and the customer service experience. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?

Customer Service 40

Customer Service Travel Etiquette Policies 40

Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Workplace Insight

FEBRUARY 23, 2024

New guidance on menopause in the workplace, setting out employer’s legal obligations under the Equality Act 2010, has been issued by the Equality and Human Rights Commission (EHRC). Under the Equality Act 2010, an employer will be under a legal obligation to make reasonable adjustments and to not discriminate against the worker.

Legal 94

Legal 2010 Policies 94

Service Untitled

DECEMBER 2, 2010

The Business Impact of Customer Experience Report 2010 examines how customer experiences affect the overall success of businesses: - It affects a customer’s intent to purchase from a particular organization. - Thank you for your feedback about our store and our policies. “You spoke – we listened.

Customer Service 40

Customer Service Purchasing Holidays Policies 40

Service Untitled

MARCH 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. Service Untitled The blog about customer service and the customer service experience. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

JANUARY 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Abercrombie & Fitch Customer Service Cheryl January 05, 2010 Angry Customers , Customer Service Experience , Little Things, Big Differences No Comments A few days before Christmas, I went shopping at the mall with my friend and her daughter.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

Service Untitled

NOVEMBER 6, 2009

Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

APRIL 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer complaints to be addressed by airlines Cheryl April 29, 2010 Angry Customers , Customer Service 1 Comment New travel regulations formulated by the Department of Transportation become effective tomorrow on April 29th and will help US airlines better serve travelers.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 5, 2010

The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

OCTOBER 26, 2010

I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Service Untitled The blog about customer service and the customer service experience. Make my shopping experience easy. If I’m on your website, make it user-friendly for me. Listen to my complaints.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

SEPTEMBER 25, 2009

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Success

JANUARY 22, 2023

Just ask the women in the tech industry, 50% of whom will leave their jobs by age 35, according to a survey conducted by Accenture and Girls Who Code. All of those policies, procedures, norms—written and unwritten—kind of control the culture,” says Donovan’s business partner and co-author Mark Kaplan. “If It’s hard to keep them.”

2001 249

2001 2020 2019 2015 249

Service Untitled

FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Perception is key to customer service excellence Cheryl February 19, 2010 Customer Satisfaction , Customer Service , Customer Service Experience , Employees , Little Things, Big Differences 2 Comments It’s easy to fool our senses and perceptions.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

APRIL 16, 2009

For the company, it’s upselling disguised as a policy. Something along the lines of “we can’t change the minimum charge policy, but while our team is there fixing the issue, maybe they could also look over other potential issues?&# Or at least to make you think about it instead of flat out refusing.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Men With Pens

FEBRUARY 18, 2010

Walk new clients through your payment policy. You should make it your firm policy to have your client sign a contract outlining the work you will perform, the date it is due, how much will be paid, your terms for payment, and all other details of the project. Copyright 2006 - 2010 30 Sous Zero Inc - All Rights Reserved.

Elance 40

Elance AT&T Phones Policies 40