Office Dynamics

JULY 11, 2010

We were going on a fabulous cruise for a week for our 2010 vacation. We were not only facing tough medical decisions for Dave, but were bogged down by disappointment. Copyright © 2010. Today's Lesson: Dealing with Disappointment. Before my husband, Dave, had a health set back in June, we had many plans for a wonderful June.

Learning 100

Learning Copyright Medical 2010 100

On The Job

JULY 1, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 1, 2010 Is ADHD Being Ignored in the Workplace? His pediatrician put him on medication, which he considered a “real life-changer.” Nathaniel July 2, 2010 9:08 AM Anita said.

2010 100

2010 Medical Agenda AT&T 100

Virtual Moxie

MARCH 12, 2012

If you’ve been reading VMoxie for any length of time, you probably know that at the end of 2010, after 13 years, we stopped training VAs. Our Virtual Training Program was still super solid, but with the economy tanking, our revenue model and our delivery model no longer made sense for us in a way that would allow us to continue.

Mentoring 100

Mentoring Training Purchasing Medical 100

Laughing all the Way to Work

APRIL 5, 2010

© Copyright Patricia Robb 2010 5 April, 2010 When your boss arranges meetings behind your back. April 09, 2010 Jakob said. I cultivate the art of disappearance and unreachability on such occasions :-) JK May 10, 2010 kinoshi said. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

© Copyright Patricia Robb 2010 28 February, 2010 We did it Canada! Posted by Patricia Robb at 7:43 PM Labels: Administrative Assistant , gold medal , hockey , Olympics , professional assistant , Vancouver 2010 Reactions: 2comments: Foley-In-Charge said. March 01, 2010 Chrissy said. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

© Copyright Patricia Robb 2010 7 February, 2010 When your voicemail goes awry. I actually didn't know this and this is something I need because I tend to blather on a little bit and get carried away! :) February 12, 2010 Patricia Robb said. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette 2010 40

Laughing all the Way to Work

FEBRUARY 27, 2010

© Copyright Patricia Robb 2010 27 February, 2010 Wheres the remote thingy for the PowerPoint? Patty March 01, 2010 Patricia Robb said. March 01, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 Introducing The Administrative Bloopers Blog I started a new blog called The Administrative Bloopers Blog When you have a moment come and visit me over there. 5, 2010 at 12 p.m. Lets enjoy our day together.© EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

© Copyright Patricia Robb 2010 10 May, 2009 Getting your foot in the door. Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 23, 2010

© Copyright Patricia Robb 2010 23 January, 2010 I gave at the office Years ago when I was a child, I would canvass door to door with my sister for a charity for cancer research. January 25, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

DECEMBER 31, 2009

© Copyright Patricia Robb 2010 31 December, 2009 Office Confidential: Just for fun to start your New Year off with a laugh These are excerpts from a presentation I gave to my local International Association of Administrative Professionals (IAAP) Chapter dinner meeting. January 06, 2010 Helene Sinclairsaid. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones 2010 IAAP International 100

Laughing all the Way to Work

AUGUST 1, 2010

© Copyright Patricia Robb 2010 1 August, 2010 Oh where or where is my password? August 02, 2010 Anonymoussaid. August 02, 2010 Patricia Robb said. August 02, 2010 Jodith said. August 03, 2010 Jolene said. August 05, 2010 Patricia Robb said. August 05, 2010 Patricia Robb said. Works so far!

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JULY 1, 2010

© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? July 04, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

© Copyright Patricia Robb 2010 20 March, 2010 Admin Buddies I like to have someone at work that I can buddy with. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

FEBRUARY 3, 2011

If that wasn’t enough to make Delta Executive Vice President, Glen Hauenstein sad, Delta also had the shameful distinction of rating the highest for canceled flights for 2010. Training facilitators will help agents show their appreciation of customers and the money travelers spend. Listen, ask, listen.

Customer Service 40

Customer Service Travel Medical Retirement 40

Laughing all the Way to Work

JUNE 4, 2010

© Copyright Patricia Robb 2010 5 June, 2010 Playing nice in the sandbox When I was younger I had a bicycle with a chain that would skip a link after about ten pedals and then it would fall off. June 08, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

© Copyright Patricia Robb 2010 16 January, 2010 Calendar "ah ha" I was participating in a Harvard sponsored webinar with my boss the other day. January 16, 2010 Patricia said. January 16, 2010 Foley-In-Charge said. January 18, 2010 Patricia Robb said. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 What ever happened to the "us" in Service? January 11, 2010 Anonymoussaid. January 11, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

© Copyright Patricia Robb 2010 13 February, 2010 Dealing in real time. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© I like to work with fixed dates.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

© Copyright Patricia Robb 2010 21 February, 2009 Thats not my job! There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 9, 2010

© Copyright Patricia Robb 2010 9 May, 2010 Building Relationships one Assistant at a Time Assistants are in contact with other assistants on a daily basis. May 21, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

© Copyright Patricia Robb 2010 21 November, 2009 The Little Engine That Could. I recently was at a friend’s place and her husband has an elaborate train set. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts?

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

MARCH 1, 2009

© Copyright Patricia Robb 2010 1 March, 2009 Spring cleaning on the blog It is a very sunny day today with a promise of spring in the air so I thought it was a good time to spring clean the blog. I have also combined all the tutorials, training and other education-related links under the title Training. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MAY 20, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Patient satisfaction and customer service Cheryl May 20, 2010 Customer Service , Proactive 1 Comment Dealing with angry patients and their families can be extremely difficult. Are you listening medical professionals? Have empathy for the patient the entire time.

Customer Service 40

Customer Service Medical Health Etiquette 40

Laughing all the Way to Work

MARCH 13, 2010

© Copyright Patricia Robb 2010 13 March, 2010 Are you prepared? March 13, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.© I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 31, 2010

© Copyright Patricia Robb 2010 31 January, 2010 Taking the time to acknowledge someone and say thanks. February 02, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.© I so looked forward to those cards.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 9, 2010

© Copyright Patricia Robb 2010 9 July, 2010 Taking stock Whenever I finish a project I always ask myself, or get together with those who assisted me, and ask the question, "What went well and what could have gone better?" 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MAY 31, 2009

© Copyright Patricia Robb 2010 31 May, 2009 Go with your gut feeling! 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 16, 2010

© Copyright Patricia Robb 2010 16 May, 2010 Whose meeting is it anyway? 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

APRIL 22, 2009

© Copyright Patricia Robb 2010 22 April, 2009 Happy Administrative Professionals Day! 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© love the simplicity and the way you "tell it like it is".Thank

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

www.officearrow.com

OCTOBER 28, 2010

Plus, well-documented business systems are a useful tool for training someone new or for meeting regulatory compliance. Step Three: Train Others to Use It. Ensure that someone else has been properly trained and can demonstrate their proficiency. It is a great system and helps with training. Rebecca Share your thoughts!

PowerPoint 40

PowerPoint Purchasing 2010 Forms 40

Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

FEBRUARY 27, 2009

© Copyright Patricia Robb 2010 27 February, 2009 Different spellings: British, Canadian and American I was proofing a document the other day, but since Ive been reading documents from the United States and Canada, I couldnt remember if behaviorial was the American or the Canadian spelling. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

APRIL 8, 2009

© Copyright Patricia Robb 2010 8 April, 2009 April 22nd - Administrative Professionals Day It often amazes me that a day is set aside for our profession. If so, what would you recommend in terms of training (university not included/possible). It is great training for the office environment, no matter what field you end up in.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100