Make or Break Moments
MAY 20, 2010
In customer service words, I believe we can take that to mean that we never give up in our effort to provide every customer the best experience; when it is easy and when it is challenging. I once dated Johnny Bench. Now “dated&# is a relative term. He’s got to ride that nag till it drops.&#
Small Business Labs
AUGUST 12, 2010
Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. you think so? you think so? Your comment has not yet been posted.
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Success
DECEMBER 14, 2022
In the summer of 2010, Chris Leeuw took a break from kayaking to climb a truss bridge and dive into a deep southern Indiana river. Before becoming one of the most sought-after inspirational speakers on the TEDx roster, she rose through the ranks at Virgin Mobile Canada to earn the title Best Customer Service Agent in the Americas.
Service Untitled
FEBRUARY 3, 2011
When Delta merged with Northwest Airlines, it seemed just to make a wider venue for the endless lack of customer service and concern. If that wasn’t enough to make Delta Executive Vice President, Glen Hauenstein sad, Delta also had the shameful distinction of rating the highest for canceled flights for 2010.
Service Untitled
FEBRUARY 19, 2010
Service Untitled The blog about customer service and the customer service experience. Every 4th quarter, households are polled to evaluate customer service, pricing, inventory position, and variety. “The stock sharing and the retirement plan is great.&#
Service Untitled
JULY 15, 2010
Service Untitled The blog about customer service and the customer service experience. The woman was retired, on a fixed income and now had a new puppy. Book Review: Exceeding Customer Expectations I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations.
Service Untitled
SEPTEMBER 3, 2010
Service Untitled The blog about customer service and the customer service experience. This information is important because we adjust each customer care professionals’ incentive plan based on the customer’s feedback. Leave a Reply « What creates customer loyalty?
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