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Price Isn't the Primary Loyalty Factor

Make or Break Moments

So I’m returning because I: Liked my past experiences Felt good about the value Liked the quality of the product Did you hear me mention price? He and I hadn’t talked price. No reason to – the price was on the chair. The full price and the sale price. I was pleased with the price.

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Cyber Monday Deals 2010

Eco-Office Gals

If you were recovering from Thanksgiving, or hitting the stores and missed these great prices, they are being offered again for Cyber Monday! This promotion gives new customers award winning hosting for as little as: Shared Hosting – ONLY $2.48/month. The only downside is – I could only WISH I could have grabbed prices this low!

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Once Upon a Time in Marketing: The Power of Storytelling

Success

The employee improvised with a meatball from the spaghetti, pizza sauce and garlic bread and charged a reasonable price. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. Stock prices fell, Perry says. That is the bad news.

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U.S. airlines improving customer service?

Service Untitled

The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. drop from 2010. Never mind that there is less sky traffic, oil prices are way up and less people are traveling by air because of the weak economy. photo credit: redlegsfan21.

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Customer service reality show?

Service Untitled

In Great Britain, Mary Portas used to help failing businesses get back on the right path, but now she has changed sides and stars in a customer service reality show. Portas thinks that Britain has the worst customer service, and customers have never had it so bad.

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‘Tis the season to rev up the customer service

Service Untitled

According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. What are some of the incentives businesses offer to maximize a customer’s buying experience? Luckily 49 percent say they are going to spend the same amount.

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Bringing more customer service strategies to traditional shopping stores

Service Untitled

In 2010, Forrester Research stated that retail online sales had grown 11 percent and expected increases of 10 percent a year through 2014. Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service.