Customer Service Blogs to check out
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!
2010 Customer Service Interviewing UPS 
Three Little Words for 2010
Make or Break Moments
JANUARY 1, 2010
Last year I selected three words, which were Bite, Charge and Follow-Up. Last year I selected three words, which were Bite, Charge and Follow-Up. This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. And I was successful! If you can remember it, you will do it. What will your three words be?
2010 
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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
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Real Time Customer Reviews Top 2010 Trend
Make or Break Moments
JANUARY 5, 2010
Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.
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Linchpin Meet Ups Connect the Globe in One Evening
Make or Break Moments
JUNE 14, 2010
I hosted the local meet up in my community and eight people signed up. Tags: Linchpin Meet-ups , Linchpins , Polar Unlimited , Rise Partnerships , Seth Godin Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. The purpose? Talk about a make or break moment.
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Interview with Steve Pritchard from hiremyparents.com
The Small Business Blog
DECEMBER 3, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. 4 Comments » | Trackback | Share This 4 Responses to “ Interview with Steve Pritchard from hiremyparents.com &# Ray Said on December 9th, 2009 at 10:54 am Steve is right on the money saying there needs to be a market for your business.
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Customer service representatives are heroes too
Service Untitled
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?
Service Untitled» Blog Archive » Customer Service Week celebrates.
Service Untitled
OCTOBER 1, 2010
Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.
It's Not What You Say – It's How They Feel » Make or Break Moments
Make or Break Moments
JANUARY 11, 2010
Will customers remember the 20% discount we gave them or the fact that we were open in the evenings? No, but it is all of those little details that add up when the customer thinks back on how the experience MADE THEM FEEL. It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. we might ask them.
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Service Untitled» Blog Archive » Working on customer service skills
Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.
Service Untitled» Blog Archive » Accountability in customer service
Service Untitled
JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.
Service Untitled» Blog Archive » Customer service technology can.
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.
Service Untitled» Blog Archive » Quirky customer service commercial
Service Untitled
MARCH 10, 2010
Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. How to get a customer service job Last week my friend Sara went on an interview at.
Service Untitled» Blog Archive » Exceptional Customer Service.
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What has Biggby done right? When Wachovia.
Service Untitled» Blog Archive » Help your customer service staff.
Service Untitled
SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it. There are no.
Service Untitled» Blog Archive » Improving customer service.
Service Untitled
APRIL 6, 2010
Service Untitled The blog about customer service and the customer service experience. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.
Service Untitled» Blog Archive » Internal customer service counts too
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.
Service Untitled» Blog Archive » Excellent customer service.
Service Untitled
JANUARY 29, 2010
Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the.
Set Yourself Apart from the Competition » Make or Break Moments
Make or Break Moments
JULY 19, 2010
It was simple to set up the account and post the job and before long I had 40 people apply for the job. So throwing out the high and the low, I started to look for people to interview. Hourly rates ranged from $2 and change to over $46. Candidates were from around the world.
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Undercover Boss Gets Down to Basics
Make or Break Moments
JANUARY 12, 2010
Let’s hope that means we’ll see CEOs interacting with customers. In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! They’re not dressed in a suite-they’re dressed like all the other workers.&#
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USAA Customer-First Approach to Business » Make or Break Moments
Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.
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Individuals Make the Business
Make or Break Moments
AUGUST 9, 2010
We didn’t grow up together. Tags: Bekah Facemire , building customer relationships , Drug Mart Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Our kids weren’t in soccer together. We didn’t work at the same place.
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Service Untitled» Blog Archive » Customer service procedures and.
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. If you’re still in the Stone. At a local.
Make or Break Moments Available on Kindle
Make or Break Moments
APRIL 19, 2010
Want to set your blog up to be downloaded on Kindle? Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Reading your favorite blogs on Kindle? Hopefully this is one of them.
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Service Untitled» Blog Archive » The 2010 Fanati Award
Service Untitled
MARCH 3, 2010
Service Untitled The blog about customer service and the customer service experience. Some were more “traditional&# and featured people talking about customer service while some of the others were more upbeat and engaging. The winner this year was a company called Pet Relocation.
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40 Service Untitled» Blog Archive » Diapers.com uses customer service.
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.
Small Business News World Round-up – 2009/12/08
The Small Business Blog
DECEMBER 7, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Unleash The Power Of Your Web Browser With OnlineOffice : It can be annoying and time-consuming when software on your computer has to regularly download updates from the Internet in order to keep you up-to-date with the latest version. — ST.
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100 Mocha Joe's Builds Customer Relationships One Cup of Coffee At a Time
Make or Break Moments
AUGUST 18, 2010
and I decided it would be fun to have a meet up with other bloggers in the area. Mocha Joe’s Coffee Shop (formerly Arabica Coffee) has graciously hosted our meets up without a fee or fuss. Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. The location.
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Home Depot Puts Customers First? » Make or Break Moments
Make or Break Moments
APRIL 11, 2010
Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Crack me up.
Customer Service 100
100 Lonely? Join a Group » Make or Break Moments
Make or Break Moments
APRIL 15, 2010
Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. He challenged us to grow. “Hit 100 members and we’ll meet up.&#
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The Small Business Blog
NOVEMBER 30, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008.
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Service Untitled» Blog Archive » Impact of poor customer service.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
Service Untitled» Blog Archive » Ranking customer service for airlines
Service Untitled
AUGUST 17, 2010
Service Untitled The blog about customer service and the customer service experience. They also ranked first in customer service for May and June with complaints listed at 1.87 Airlines could employ more fleet service workers to load baggage at peak travel times to help maintain schedules.
Linchpins Unite to Make a Difference
Make or Break Moments
JUNE 4, 2010
On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. The guys who just plod around the office corridors, just turning up for their paycheck… Well, those guys don’t have a prayer, poor things. All inspired by Seth Godin. Just like yours does.
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Small Business World News Round-up – 209/11/24
The Small Business Blog
NOVEMBER 23, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Standing up for small businesses :It’s been a tough year for small businesses in California. This interview with one private lender tells what private lenders look for before investing and one way to find one. 2010 may be no better.
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100 Do Your Employees Hate You?
Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
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Service Untitled» Blog Archive » How Customer Service Can Create.
Service Untitled
JANUARY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors.
Service Untitled» Blog Archive » Customer Service Pet Peeves
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?
Know Your Customer
Make or Break Moments
APRIL 17, 2010
Crack me up! Tags: know your customer Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I got an email from a singles website for people over 50: Senior People Meet. Curious, I went out and started to fill out the application.
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Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.
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Build Customer Relationships with a Thank You
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Customer Service 100
100 Service Untitled» Blog Archive » A customer service lesson from a.
Service Untitled
AUGUST 10, 2010
Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.
Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service
Service Untitled
JANUARY 5, 2010
Service Untitled The blog about customer service and the customer service experience. Afterall, isn’t that what customer service is about? photo credit: kevinspencer Possibly Related Posts: Chick-fil-A Gets Proactive I’ve written about Chick-fil-A before (twice positive and once negative).
Be Easy to Find: Use Your Name
Make or Break Moments
JUNE 4, 2010
I set up a Wordpress.com blog and with the exception of the $9.95 Tags: create a landing page , Deborah Chaddock Brown , Name Cheap , own your brand Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What did you find? Social media has taken over the web. The cost?
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