2010 Customer Service Interviewing Learning 
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
Make or Break Moments
FEBRUARY 16, 2010
So I call the local bookstore, The Learned Owl. “Good evening, thank you for calling the Learned Owl.&# And EVERY SINGLE TIME The Learned Owl has been there for me. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? YOU ARE OPEN??? Sure they are small.
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Make or Break Moments
JANUARY 29, 2010
Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships? Chris Brown of Branding and Marketing ( Marketing Resources and Results ) led us through a packed agenda.
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Make or Break Moments
APRIL 14, 2010
If you are going to be in the area – consider spending a day of making connections and learning different ways you can collaborate to help others (as well as yourself) achieve your goals. This regional economic development trade summit is the brain child of Rita Singh from Miraj International.
Make or Break Moments
MARCH 13, 2010
I recently learned a lesson from a group of young boys who had developed a band. They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND.
Make or Break Moments
JANUARY 11, 2010
She said lots of thought provoking, inspirational stuff as Maya often does but the one quote that really struck me was this one: ‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.’ ’ How true is that? ’ How true is that?
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