2010 Customer Service Forms Social Media 
Make or Break Moments
APRIL 30, 2010
There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
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Make or Break Moments
JUNE 2, 2010
Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Scroll down the Advance Search page and click the sad face and/or the “?&#
Make or Break Moments
APRIL 15, 2010
Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. From that group he formed Hudson for Haiti and we raised quite a bit of money that night for the relief effort.
Make or Break Moments
JULY 19, 2010
Do you take the time to address the prospect by name rather than a generic form letter? Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Have you taken the extra step of additional testing or certifications or memberships? Do you have testimonials?
Make or Break Moments
JANUARY 25, 2010
Posted by Deborah Chaddock Brown on January 25, 2010 under Employee Moments , Significant Other Moments , empathy , making a difference | Be the First to Comment I normally focus on the customer at Make or Break Moments, but today I’d like to shine the spotlight on our NUMBER ONE ASSET – our employees.
Make or Break Moments
JANUARY 7, 2010
Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.
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