Customers Rock!
JANUARY 18, 2010
2010 may just be the year that companies start to focus on their customers and serving them well. Frank Eliason mentions the new commercial for the Chase Sapphire credit card service. Each contact with customer service, whether by phone, email, Twitter, or self-service is a brand impression. Image credit: michaeldb ).
Eat Your Career
SEPTEMBER 17, 2010
I had a Citibank credit card but I just chopped it up. Photo Credit: Crispy_dewdrops (Flickr). Email this to a friend? This list is full of antiquated gender stereotypes: “women tend to be more naïve,” “women ask permission,” “women apologize for the smallest error.” Subscribe to the comments for this post?
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Ian's Messy Desk
NOVEMBER 10, 2010
Home About Contact Me Links Sitemap The 12 Privacy Tips of Christmas Posted by Ian McKenzie Written on November 10, 2010 If youre new here, you may want to subscribe to my RSS feed. Minimize the number of identification and credit cards carried. Obscure credit card numbers on customer receipts. Thanks for visiting!
The Office Professionals Place
MARCH 4, 2010
Thursday, March 4, 2010 The ‘Bcc’- Friend or Foe On average, we receive over 100 emails per day. The daily inbox is comprised of spam, junk mail, solicitations, marketing advertisements, greeting cards, friendly ‘hellos’, newsletters, and of course, business correspondence. Lets grow together!
Office Organization Success
APRIL 9, 2010
A client comes to you after the deadline and says they didn’t read your email in time, can they still receive the discount? Part way through the payment plan one of your client’s credit cards gets declined. How you handle declined credit card transactions (and you will get them when you start offering payment plans).
Small Business Labs
JULY 21, 2010
Reports and Resources Intuit 2020 Research Report Todays Hobbyists are Tomorrows Hobbypreneurs Homepreneurs: A Vital Economic Force Research Brief - Small Business Credit Outlook The Economic Stimulus Package: Whats in it for Growing Businesses? It's also kinda fun to use. And it is only $10.00.
Service Untitled
AUGUST 12, 2011
Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more. A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Imagine that?
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