Remove 2010 Remove Calendars Remove Customer Service Remove Price
article thumbnail

Price Isn't the Primary Loyalty Factor

Make or Break Moments

So I’m returning because I: Liked my past experiences Felt good about the value Liked the quality of the product Did you hear me mention price? He and I hadn’t talked price. No reason to – the price was on the chair. The full price and the sale price. I was pleased with the price.

article thumbnail

Individuals Make the Business

Make or Break Moments

Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. Drug Mart is a quality store, has lots of great stuff at affordable prices. It isn’t the products or the prices or the special sales. Week after week.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Time for a Midmorning Gift to You

Make or Break Moments

Tags: General Foods International Coffee , mocha frappuccino , Starbucks , Weight Watchers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Gifts 100
article thumbnail

Do You Convey Value?

Make or Break Moments

Posted by Deborah Chaddock Brown on June 24, 2010 under Communication , Connecting Moments , Trust | Be the First to Comment I have been saving a torn out letter to the editor since May 26. How many of you have had to raise your prices (or perhaps you hesitate to raise them) and then have to justify the price increase to your customers?

article thumbnail

Hand Written Thank You Note – A Big Mistake

Make or Break Moments

Emily Kelly had this to say about how she uses some old fashion methods to connect with her customers: Emily Kelly • I firmly believe in the power of “paying it forward&# , giving others genuine compliments and sowing affirmation as a regular practice. A thank you letter? A birthday message?

article thumbnail

Shining the Spotlight on Hidden Agendas

Make or Break Moments

The customer said “yes, I wasn’t so sure I liked those either.&# The employee’s answer was classic: “Oh I agree but my boss told me to push those two styles because they are priced well.&# The employee didn’t realize the impact of her words but the customer and my Mom sure did.

Agenda 100
article thumbnail

Getting Past Ego to Reach Customers

Make or Break Moments

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.