Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

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Service Untitled

APRIL 6, 2010

Service Untitled The blog about customer service and the customer service experience. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.

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Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

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Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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Service Untitled

MARCH 10, 2010

Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. All of the writings are entered into an unedited book and distributed to the staff.

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Make or Break Moments

MARCH 9, 2010

They have created a company that puts the specific needs of their customers first. Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Make or Break Moments

JULY 28, 2010

“We compile photos and stories into a book that you can present to your aging loved one, kind of a ‘this is your life’ keepsake. Tags: building relationships , make or break moments , sales approach Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

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Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.

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Customer Service Etiquette Negotiating Clothes 40

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

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Make or Break Moments

FEBRUARY 16, 2010

It is snowing in blizzard proportions, it is 6pm on President’s Day and we’ve had all weekend to shop for the book. I start by scouring the shelves of books we have and realize that the copy I am SURE WE HAVE SOMEWHERE can’t be found. NOW she tells me? I was just starting supper. YOU ARE OPEN???

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Learning Customer Service 2009 2008 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. At a local.

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Customer Service Policies Purchasing AT&T 40

The Small Business Blog

NOVEMBER 2, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. External Links External Links SynergyOne.co.uk

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Service Untitled

FEBRUARY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates. Do toll-free numbers help customer service?

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2010 Customer Service Restaurants Etiquette 40

Make or Break Moments

JANUARY 20, 2010

I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. .&# We need to do the same thing with our customers. Customer complaints are another great place to look for patterns. She was looking for patterns.

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Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

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Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. As this piece ( [link] ) suggests, services helps keep those new customers coming back for more.

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Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# Words People Read.&# “Nope. You are offering them sales.

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Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

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The Small Business Blog

JULY 30, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. John Needs YOU!

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The Small Business Blog

JULY 27, 2006

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You need to look on your books as your very own window on the health and well being of your business. So, now you know why you need to keep books, but how do you go about it.

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The Small Business Blog

AUGUST 8, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Sales Tips for Small Business by Stefan Töpfer on Aug 09, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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The Marq

JUNE 7, 2010

TheMarq A Human Perspective on Business and Life Delivering Happiness Book Review Book Recommendations Tony Hsieh’s new book, Delivering Happiness , was released today. Overall, I highly recommend reading this as an inspirational and down-to-earth book about following your dreams.

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The Small Business Blog

JANUARY 1, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk New Year – Small Business Quote of the Week by Stefan Töpfer on Jan 02, 2010 A small business quote keeps you thinking, inspired and entertained. “We We will open the book.

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The Small Business Blog

JUNE 26, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Community for small business outsourcing and cost control. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

MAY 23, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Ways of Maintaining Virtual Relationships by Stefan Töpfer on May 24, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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The Small Business Blog

MAY 18, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The Customer Is Always Right! At WinWeb.com our aim is to remain focused on the customer at all time, customer service, customer experience and how the customer feels.

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The Small Business Blog

FEBRUARY 21, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Hiring New Employees by Stefan Töpfer on Feb 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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The Small Business Blog

MARCH 21, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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The Small Business Blog

MAY 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 7 Comments » | Trackback | Share This 7 Responses to “ What’s Your Business Personality? &# Glen Feechan Said on May 14th, 2010 at 1:08 pm Great article and so true.

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The Small Business Blog

JUNE 18, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

APRIL 22, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Seen as an expert in her field she has released a book entitled “ The Zen of Social Media Marketing”. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

JUNE 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Your customer service must be top-notch. David Said on June 18th, 2010 at 7:17 am These all good tips. Janneth Said on June 19th, 2010 at 4:43 am Great info.

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