12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?
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Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? Or a neighborhood road with the cops fast approaching.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? You know what they are, right? The response?
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!
Make or Break Moments
JANUARY 1, 2010
This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Just like the Italian alleyway pictured above, I need to ensure that my focus is narrow, razor sharp, niched to a specific client/a specific service. And I was successful! Last year I selected three words, which were Bite, Charge and Follow-Up.
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
Make or Break Moments
JANUARY 5, 2010
Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud and show consumers they are on top of their customer service.
The Small Business Blog
DECEMBER 3, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. 4 Comments » | Trackback | Share This 4 Responses to “ Interview with Steve Pritchard from hiremyparents.com Ray Said on December 9th, 2009 at 10:54 am Steve is right on the money saying there needs to be a market for your business.
Make or Break Moments
APRIL 20, 2010
One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. This time the focus is on Social Media. Thanks Rick!
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. I’l created a little booklet that offers 105 ways to put customers first. You often have to put their needs ahead of yours. So how do you start?
Make or Break Moments
AUGUST 13, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Service Untitled
OCTOBER 1, 2010
Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.
Make or Break Moments
JANUARY 11, 2010
Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
JUNE 14, 2010
To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Dan Wrona of Rise Partnerships had read the book and I cheated and listened to a recap at Polar Unlimited. The purpose? Two of us made the trek and I’m so glad we did. What is a Linchpin?
Make or Break Moments
JUNE 4, 2010
On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan.
Make or Break Moments
JUNE 27, 2010
In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales. In case you missed it – the book is still available for download from the product page. And yep – it is still free.
Make or Break Moments
MARCH 22, 2010
Posted by Deborah Chaddock Brown on March 22, 2010 under Customer Moments , Expectations , Resolving Conflict | Be the First to Comment “Experience is what you get when you didn’t get what you wanted. That quote comes from Randy Pausch and his book The Last Lecture.
Make or Break Moments
APRIL 19, 2010
Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
MARCH 13, 2010
They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
Make or Break Moments
AUGUST 3, 2010
Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.
Service Untitled
MARCH 10, 2010
Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. All of the writings are entered into an unedited book and distributed to the staff.
Make or Break Moments
MARCH 15, 2010
’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author.
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What has Biggby done right? When Wachovia.
Service Untitled
SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch the box to return it.
Make or Break Moments
APRIL 14, 2010
Tags: Almas Jiwani , Cleveland , collaborate , economic development trade summit , Elite Women around the world , make connections , Ohio , Tina Jesson Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.
Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney and its relevance to her aged parent.
Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed. Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Service Untitled
JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.
Make or Break Moments
JANUARY 12, 2010
Let’s hope that means we’ll see CEOs interacting with customers. Tags: CBC , Entertainment Weekly , new shows for 2010 , reality television , Undercover Boss , Waste Management Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
MAY 7, 2010
Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. Read all about it and then order your copy.
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.
Make or Break Moments
JANUARY 5, 2010
Tags: active listening , customers needs , individual customer , irate customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Service Untitled
APRIL 6, 2010
Service Untitled The blog about customer service and the customer service experience. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.
Make or Break Moments
JUNE 16, 2010
Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
JULY 19, 2010
So throwing out the high and the low, I started to look for people to interview. I sent emailed interview questions. I am at a point where there are some things I just can’t do anymore and a friend of mine once told me “delegate everything but your genius. So – I was off to find a virtual assistant.
Make or Break Moments
AUGUST 7, 2010
I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day. Rewarding customers means more than quirky holiday discounts and thank-you cards.
Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want. Is it because it sounds so mushy? It is difficult to measure?
Make or Break Moments
MAY 24, 2010
Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. If you’re still in the Stone. At a local.
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