2010 Books Customer Service Filing 
The Small Business Blog
MARCH 23, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.
The Small Business Blog
MARCH 24, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.
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Make or Break Moments
JULY 19, 2010
The first project – transcribe a one hour speech from an audio file. His responses anticipated my questions – he offered a website, an easy way to upload my audio file and a clear cut amount of time I could expect the job would take. Shriram joined my team. So how do you set yourself apart?
Make or Break Moments
FEBRUARY 4, 2010
In the post, Why Customer Data is Essential for Effective Marketing – Especially for Your Customers Jean shares a personal example of how Disney and Chase bank missed the boat when it came to using the historical customer data they had on file.
Make or Break Moments
APRIL 30, 2010
I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started. This is a workshop that I am invited to give on a regular basis and because I know you can’t come to Ohio and hear me speak, I have created a couple audio files that will walk you through each of the pages in the workbook.
The Small Business Blog
NOVEMBER 2, 2007
Copyright © 1994-2010 Winweb® · All rights reserved. John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. His book fills any bootstrappers heart with joy as he takes you step-by-step to developing your own marketing plan.
The Small Business Blog
JULY 30, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. Regards, John Lloyd Burrell Said on July 30th, 2010 at 6:45 pm Thanks for sharing this Stefan.
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