2009 Interviewing Survey Training 
Make or Break Moments
JANUARY 7, 2010
I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !
Make or Break Moments
JANUARY 20, 2010
Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. If I heard the same comment from different judges or multiple times then I knew that was an area I needed to address.&#
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Make or Break Moments
JUNE 1, 2010
Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. People buy from those they like and trust – not those who sneer or seem to reject them with their lack of interest.
On The Job
JULY 2, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 2, 2009 Do Bad Managers Make Us Perform Better? July 2, 2009 1:44 PM Anita said. July 2, 2009 1:55 PM Jennifer said. July 6, 2009 1:17 PM Rick Saia said.
On The Job
JUNE 1, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, June 1, 2009 Is Stress Making You Want to Kiss Your Job Goodbye? June 1, 2009 9:26 AM David Benjamin said. June 1, 2009 9:26 AM Anita said. Just got a new deadline!
On The Job
AUGUST 26, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, August 26, 2009 What Can We Learn From the Bad Job Market? August 26, 2009 10:33 AM Susan P Joyce said. August 26, 2009 10:33 AM Anita said. Are you burned out?
Service Untitled
MARCH 31, 2010
Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors. Toll collectors need to have customer service training also.
Expert insights. Personalized for you.
100 
Let's personalize your content