LEADERASSISTANT.COM

APRIL 16, 2023

Kathleen served as an adjunct faculty member at the McCallum Graduate School at Bentley University from 2009 to 2019 where she taught the Psychology of Financial Planning in the CFP program. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

Negotiating 52

Negotiating 2019 Restaurants International 52

Make or Break Moments

DECEMBER 16, 2009

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 1, 2010

So I emailed and said thank you and said – I’d love to return the favor – any thoughts? com as my email address). Someone gives you a recommendation on LinkedIn and after you accept it for your profile page, you are automatically given the opportunity to do the same in return.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 19, 2010

I sent emailed interview questions. Within an hour of his receiving the audio file – he sent me an email with the first four minutes transcribed and saved in FOUR DIFFERENT FORMATS. At the end of the day he sent me an updated email – he kept me in the loop. I started to look at their test scores. He gave me options.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

JANUARY 29, 2010

The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. I got a lovely canned welcome email. It included another customer service address to contact. So I sent them a message.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our monitoring of incoming customer emails is delegated to low level employees.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice? What do they say?

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

MAY 4, 2010

Joe Muttillo offered another session that I attended called “Boost traffic to your eProperties with Email marketing&# and his tips were also very value. My session was called Create a Customer-Focused Social Media Strategy.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Make or Break Moments

FEBRUARY 23, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

Social Media 100

Social Media Customer Service 2009 2008 100

The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 4, 2010

Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

MAY 23, 2010

Set aside time each day to answer your email and try to update your website slightly if you have time left over. If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. Invest in good software and hardware that you can rely on.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 21, 2010

Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good Customer Service Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Sponsors Advertise Here?

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

NOVEMBER 19, 2009

Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

JUNE 13, 2010

Share information about your business and about you – your history and values are important to prospective customers. Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly. Your customer service must be top-notch.

2007 100

2007 2008 2006 2009 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100

2008 Customer Service Cubicle Google Docs 100

The Small Business Blog

JUNE 18, 2010

Email lindsayATlocal.winweb.com to find out more details, and for your own personal invitation. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. I look forward to seeing you there! Sponsors Advertise Here?

2007 100

2007 2008 2010 2006 100

The Small Business Blog

MARCH 24, 2010

« Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.

Budget 100

Budget 2010 2007 2008 100

The Small Business Blog

JUNE 10, 2009

WinWeb’s One-Stop-Shop Business Services For Freelancers, Home Business & Small Office. Any receipts can be uploaded by fax, scanned via email or sent to our processing centre and will be processed within 72 hours of receipt. This is just one service aimed at making you focus on your business and not on your admin.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

DECEMBER 18, 2009

Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Clare Short (b.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

AUGUST 6, 2010

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 30, 2010

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

DECEMBER 28, 2009

Christmas – Small Business Quote of the Week by dave on Dec 29, 2009 A small business quote keeps you thinking, inspired and entertained. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Phyllis Diller (b.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 30, 2010

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 23, 2010

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 16, 2010

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 13, 2009

Ideas – Small Business Quote of the Week by Stefan Töpfer on Nov 14, 2009 A small business quote keeps you thinking, inspired and entertained. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

2006 100

2006 2007 2008 2009 100

The Small Business Blog

NOVEMBER 6, 2009

Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 28, 2009

by Stefan Töpfer on Nov 28, 2009 « WinWeb Announces £10′000 Business’09 Finalists Dubai World – British Banks Building Castles In The Sand » « Previous Entries This entry was posted on Saturday, November 28th, 2009 at 11:42 am and is filed under Balderdash. Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 26, 2010

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2010 100