Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. I got a lovely canned welcome email. It included another customer service address to contact. So I sent them a message.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 19, 2010

I sent emailed interview questions. Within an hour of his receiving the audio file – he sent me an email with the first four minutes transcribed and saved in FOUR DIFFERENT FORMATS. At the end of the day he sent me an updated email – he kept me in the loop. I started to look at their test scores. He gave me options.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

FEBRUARY 23, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# Words People Read.&# “Nope. You are offering them sales.

Customer Service 100

Customer Service 2009 2008 2005 100

Make or Break Moments

FEBRUARY 1, 2010

But what if you are trying to build a relationship via email or through an online customer instant message? As he goes on to discuss the 6 ways to build rapport, they involve in person interaction or at the very least the ability to talk over the phone and hear their vocal cues.

Customer Service 100

Customer Service 2010 2009 2008 100

The Small Business Blog

MAY 16, 2010

Use a specific business calendar to keep a reminder of your schedule. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

2007 100

2007 2008 2006 2009 100

The Office Professionals Place

AUGUST 13, 2009

Thursday, August 13, 2009 Self Defense for Admins We are soldiers for the office. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Lets grow together! Great post, Dewoun!

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

NOVEMBER 17, 2009

by Stefan Töpfer on Nov 17, 2009 On my blog I often talk about not spending money, bootstrapping and cash-flow planning. Stefan Töpfer Said on November 17th, 2009 at 10:41 pm Hi Deborah, you know what is even more weird, small business failing because of what the governments and banks did to them. – ST.

Suppliers 100

Suppliers 2009 2007 2008 100

The Small Business Blog

OCTOBER 31, 2007

Look at you calendar and write next to each meeting how long it should take and stick too it. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Don’t waste your valuable 9 to 5 business time like that.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 7, 2007

You guessed it, as soon as I had done that my new computer started having problems, no calendar or address book data anymore,then my email started going and so on – I rebooted and that was that – I could no longer log in. I ordered my new computer – delivery 3-4 weeks – got my confirmation email within a minute.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

MAY 10, 2006

Seems to me that a lot more SME are using google services now. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

2006 100

2006 2008 2007 2009 100

The Small Business Blog

OCTOBER 2, 2007

Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us. Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. Joel Said on April 10th, 2009 at 7:16 pm I need to keep this in mind… sometimes I’m a complete workaholic!

2007 100

2007 2008 2009 2010 100

Laughing all the Way to Work

JULY 12, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc.

2010 100

2010 Interviewing Time Zones IAAP 100