Make or Break Moments

JUNE 14, 2010

To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Dan Wrona of Rise Partnerships had read the book and I cheated and listened to a recap at Polar Unlimited. The purpose? Two of us made the trek and I’m so glad we did. What is a Linchpin?

UPS 100

UPS Customer Service 2009 2008 100

Success

MARCH 9, 2022

Proof comes from testimonials, not sales presentations,” says Jeffrey Gitomer, president of Buy Gitomer and author of The Sales Bible and The Little Red Book of Selling. This holds true for a piece of manufacturing equipment, life insurance, clothing or dessert at a restaurant, he says. Top-selling self-improvement author Paul J.

Goals 264

Goals Training Skills Clothes 264

Make or Break Moments

JANUARY 16, 2010

I have to be honest, I don’t go for the food. I only go when The Reunion Band is playing. One of the band members, Jim Gray, is a family friend and the band plays all the classic rock songs you love to sing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 25, 2009

Their favorite product line or their favorite booth in the restaurant. Everything viewed through his young eyes was fresh and new. He wasn’t cynical or skeptical; he took things at face value. Our customers feel the same way. It is the simple touches – remembering their name or how they take their coffee.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 4, 2010

Starting with the generous sponsors: Avitae, Nickles Bakery , Stancato’s Italian Restaurant and the Cuyahoga Valley Career Center. Well, this past weekend at Podcamp Cleveland EVERYONE was giving away stuff for free. They donated space, food and beverages for the few hundred who came to present and participate.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 20, 2010

I had been inspired by Bench’s baseball career and read his book Catch You Later which also offered up some pretty encouraging thoughts that helped me through that rough patch. It was a transition year in my life and baseball, America’s pastime, seemed like the best way to transition from one phase of my life to another.

Customer Service 100

Customer Service 2009 2008 2010 100

On The Job

DECEMBER 31, 2008

I do have great hopes for 2009. The Chinese restaurant being run out of your meeting room is playing havoc with your diet. Outside business consultants can be expensive, so the powers that be brought in Miss Miller's 5th grade class to give book reports on "How to Win Friends and Influence People." Those perms smell terrible.

2009 100

2009 Restaurants 2008 Travel 100

The Small Business Blog

JANUARY 20, 2010

Steve Said on January 26th, 2010 at 3:38 pm I often find that CI is overlooked by small businesses especially regarding restaurants for example. Say you have a competing restaurant a few blocks away. Sponsors Advertise Here? Digg Furl Netscape Yahoo!

2007 100

2007 2008 2010 2006 100

Practically Perfect PA

JANUARY 17, 2014

The Hay Adams has welcomed some very very famous guests over the years, including Amelia Earhart in 1928, just recently the press junket for the 3rd season of Homeland, not to mention the Obama family prior to the inauguration in 2009. Why book The Hay Adams for your boss? Last week they welcomed me through their historic doors.

Travel 100

Travel Equipment 2014 Restaurants 100

On The Job

JULY 30, 2009

Jacqui July 30, 2009 8:42 AM Anita said. July 30, 2009 10:17 AM Mike Buckley said. Unless you're a brain surgeon on call, surely you can be unavailable for a half an hour while you, and everyone else in the restaurant (see #1) enjoy your dinner. July 30, 2009 3:31 PM Anita said. David July 30, 2009 6:52 PM Anita said.

2009 100

2009 Cubicle Phones AT&T 100

On The Job

JUNE 1, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, June 1, 2009 Is Stress Making You Want to Kiss Your Job Goodbye? June 1, 2009 9:26 AM David Benjamin said. June 1, 2009 9:26 AM Anita said. Maybe time for a massage?

Stress 100

Stress 2009 Twitter Cubicle 100

Laughing all the Way to Work

JANUARY 1, 2009

© Copyright Patricia Robb 2010 1 January, 2009 Happy New Year! As we head into the New Year it will be easy to forget and put 2008 instead of 2009. All the best in 2009. I finally had a chance to sit down and read your book over the holiday. Lets enjoy our day together.© Happy New Year everyone!

Time Zones 100

Time Zones 2009 IAAP 2008 100

On The Job

AUGUST 19, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, August 19, 2009 Julia Childs Passion Brings Employees Together I recently saw the movie "Julie/Julia," and was so inspired I made Julia Childs roast chicken the next day.

2009 100

2009 Restaurants Legal AT&T 100

Laughing all the Way to Work

JULY 20, 2009

© Copyright Patricia Robb 2010 20 July, 2009 I look like that!! I was actually just reading a chapter of the book "The Art of Extreme Self-Care" by Cheryl Richardson which speaks to some of this. Helene Sinclair July 21, 2009 Anonymoussaid. July 21, 2009 Patricia Robb said. July 23, 2009 Patricia Robb said.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Laughing all the Way to Work

DECEMBER 28, 2009

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. December 29, 2009 Helene Sinclairsaid.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 10 Things = Frustration When one team member doesn’t want to play. January 19, 2009 Patricia Robb said. January 19, 2009 Chelsea McNabb said. so handy, but yet so dangerous! :) January 20, 2009 Patricia Robb said. January 20, 2009 Foley-In-Charge said.

Time Zones 100

Time Zones IAAP 2009 International 100

The Small Business Blog

JANUARY 13, 2010

I’ve got 26 restaurants within a mile of me, and many are on the same three streets! (in Tim Read Said on January 26th, 2010 at 12:32 am Collaboration is obviously better than conflict – look at how estate agents set up near each other. in Crystal Palace, London, UK if you’re wondering!). Sponsors Advertise Here?

Collaborate 100

Collaborate 2007 2010 2008 100

Laughing all the Way to Work

OCTOBER 11, 2009

© Copyright Patricia Robb 2010 11 October, 2009 That is not in my job description. jackal [link] October 12, 2009 Anonymoussaid. Thank you, October 14, 2009 Foley-In-Charge said. October 15, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Very educative!!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

© Copyright Patricia Robb 2010 21 February, 2009 Thats not my job! Give the task to an assistant and we will work with everyone involved and not only set up the meeting date and time, but book the boardroom, photocopy and distribute the meeting materials and arrange the flight and hotel if necessary. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

© Copyright Patricia Robb 2010 20 September, 2009 The Advertising Game Advertising is effective thats for sure. I still get some flyers by regular mail and I do still appreciate them when it is a menu from a fast-food restaurant, money-back coupons or notices of courses in my area, but otherwise I throw them in the recycle bin.

Fax 100

Fax Time Zones IAAP 2009 100

Laughing all the Way to Work

APRIL 8, 2009

© Copyright Patricia Robb 2010 8 April, 2009 April 22nd - Administrative Professionals Day It often amazes me that a day is set aside for our profession. April 09, 2009 Patricia Robb said. Patricia April 10, 2009 Foley-In-Charge said. I finally had a chance to sit down and read your book over the holiday.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

APRIL 27, 2009

© Copyright Patricia Robb 2010 27 April, 2009 New Hire Overload I remember starting a new job at a law firm and on my first day I was handed a 3-inch white binder and told to read it. Patty Buckner April 28, 2009 Anonymoussaid. May 04, 2009 Peachon said. Lets enjoy our day together.© Thanks for a great article.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

FEBRUARY 22, 2009

© Copyright Patricia Robb 2010 22 February, 2009 Protocol for addressing Canadian and foreign dignitaries A reader asked if I would post on the proper protocol to address Canadian dignitaries such as the Prime Minister or other Ministers in the government. February 23, 2009 Patricia Robb said. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 14, 2009

© Copyright Patricia Robb 2010 14 February, 2009 Just a secretary. February 18, 2009 Zelma De Souzasaid. Zelma De Souza Abu Dhabi United Arab Emirates February 25, 2009 Patricia Robb said. February 25, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP Holidays International 100

Get Organized!

MARCH 23, 2009

Organizing Tips | Organizing Products | Organizing Services Monday, March 23, 2009 6 Hot Websites To Help You Get Organized PC World recently published 10 Web Sites That Will Matter in 2009, where they highlighted the latest and greatest buzz-worthy sites. At Tuesday, March 24, 2009 , Carmen said. But wait, theres more!

2009 40

2009 Travel Restaurants Networking 40

The Small Business Blog

NOVEMBER 13, 2007

One of the obstacles I came up against was that I had to order wine in serious ‘bulk’ I naively thought I could order a couple of cases from a few hand picked wine farms and start my ’small business’ by selling these cases to restaurants, gaining trust and loyalty and slowly building up a customer base.

2007 100

2007 2008 2009 2006 100

Laughing all the Way to Work

JULY 29, 2009

© Copyright Patricia Robb 2010 29 July, 2009 Monty Python Officeland One of my former bosses said working with me was like being in a Monty Python movie. July 30, 2009 Patricia Robb said. July 31, 2009 Hélène Sinclairsaid. I finally had a chance to sit down and read your book over the holiday. Thanks for commenting.

Time Zones 100

Time Zones IAAP Holidays 2009 100

Laughing all the Way to Work

MAY 16, 2010

Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasnt been booked for an internal meeting? When booking meetings ownership of the meeting has to be established. Is the boardroom booked? Whose responsibility is it anyway?

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

JUNE 14, 2009

© Copyright Patricia Robb 2010 14 June, 2009 Meeting preparation. June 16, 2009 Ericasaid. June 17, 2009 Patricia Robb said. There are courses on minute taking and Board governance, but also you can learn alot by reading books and asking others who are in this field. Lets enjoy our day together.©

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

FEBRUARY 19, 2009

© Copyright Patricia Robb 2010 19 February, 2009 Welcome to Canada, Mr. President. February 22, 2009 Patricia Robb said. link] February 22, 2009 busymomof4said. February 24, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

MARCH 21, 2009

© Copyright Patricia Robb 2010 21 March, 2009 How to get Office fat fast. March 24, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. I finally had a chance to sit down and read your book over the holiday. Lets enjoy our day together.© 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 26, 2009

© Copyright Patricia Robb 2010 26 July, 2009 Frustration Busters! July 30, 2009 Anonymoussaid. July 31, 2009 Patricia Robb said. July 31, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Lets enjoy our day together.© Hi Jennifer. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 3, 2009

© Copyright Patricia Robb 2010 3 January, 2009 P.S. I Love You Is the P.S. passé? If you want your thoughts to be read, they really need to go into the body of the e-mail January 03, 2009 Patriciasaid. January 03, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 13, 2009

© Copyright Patricia Robb 2010 13 January, 2009 Is it that time of the year already? Thanks for the help Maura January 13, 2009 Patricia Robb said. January 13, 2009 Anonymoussaid. January 19, 2009 Patricia Robb said. I finally had a chance to sit down and read your book over the holiday. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 31, 2009

© Copyright Patricia Robb 2010 31 May, 2009 Go with your gut feeling! About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

JANUARY 31, 2009

© Copyright Patricia Robb 2010 31 January, 2009 Housecleaning in Word 2007: Customizing your Dictionary Something you should do every once in awhile is to clean up your dictionary in Word. February 03, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 6, 2009

© Copyright Patricia Robb 2010 6 October, 2009 When you suspect a co-worker has a substance abuse problem. October 10, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. I finally had a chance to sit down and read your book over the holiday. Superb commentary.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100