Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Scroll down the Advance Search page and click the sad face and/or the “?&#

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

AUGUST 18, 2010

Great meeting to learn about new sites, new social media techniques. Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. We call ourselves the Akron Bloggers Community. and I decided it would be fun to have a meet up with other bloggers in the area.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 19, 2010

Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

APRIL 14, 2010

Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media. For more information visit SA-consulting group. Here is a PDF of the marketing materials for the conference.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. Paul Douglas of UBS decided to start a local group in Hudson, Ohio.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JULY 16, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You can read more info about this circulating scam at the following sites: [link] [link] [link] [link] Deborah Chaddock Brown said, Thanks Caitlin for your dose of reality.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

AUGUST 3, 2010

Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 21, 2010

This section is about working at the coalface of social media. Is this earned media? How important is brand in the social media space? Influence Much is made of influence, but what does “influence&# mean in social media? What happens when the time for talking is over? Is it paid for?

Social Media 100

Social Media 2009 Customer Service 2010 100

Make or Break Moments

MAY 26, 2010

Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MARCH 13, 2010

Check out this great tool KnowEm which lists 350 social media sites. Tags: consistent name , customers find you , KnowEm Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I recently learned a lesson from a group of young boys who had developed a band. .&#

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. Tags: create a landing page , Deborah Chaddock Brown , Name Cheap , own your brand Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What did you find? Did you also find a reference to a site that links directly to your name?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships? If we find out something new and exciting – we should keep it a secret so that we have a leg up on our competition. Are you local?

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

JULY 20, 2010

Tags: customer experience , customer loyalty , customer service , put customers first , repeat business Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JUNE 16, 2010

Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 21, 2010

In a recent edition of Advertising Age , Teressa Iezzi of Creativity Online shared the top creative picks of 2009. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You can’t make eye contact.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 4, 2010

My session was called Create a Customer-Focused Social Media Strategy. I have the slide presentation at SlideShare and the handouts with audio explanation at PolicyforSocial Media. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 12, 2010

Tags: CBC , Entertainment Weekly , new shows for 2010 , reality television , Undercover Boss , Waste Management Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MARCH 9, 2010

Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

JANUARY 5, 2010

Tags: active listening , customers needs , individual customer , irate customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 7, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Anyway – happy day, my dear customers. You are truly a treasure in my life!

Customer Service 100

Customer Service 2005 2009 2008 100

Make or Break Moments

JANUARY 27, 2010

Tags: Amazon , customer first , customer focused business , Fast Company , Kindle Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

MAY 24, 2010

Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 19, 2010

Tags: customer relationship quiz , customer relationships , customer service Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JANUARY 19, 2010

Tags: General Foods International Coffee , mocha frappuccino , Starbucks , Weight Watchers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Gifts 100

Gifts Customer Service 2009 2008 100

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 27, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. This article ( [link] ) points out 20 words that can also make a huge impact on customer perceptions.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Like when you are driving 65 miles per hour are you on a turnpike, a thruway or a highway? It is perhaps MORE than a strategy or a tactic.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Well, when it comes to social media or technology my first stop is to the source: Mashable. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You Betcha! So what is the first step? So what is the one great tip?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JUNE 8, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. It has been suggested that I fire my cameraman and invest in a tripod and remote control.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 17, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. A thank you letter? A birthday message? I’m just saying… Tags: Missed Moments , saying thank you , thank you notes Shriram Ayyar said, Well said.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

Tags: Bekah Facemire , building customer relationships , Drug Mart Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100