2008 Customer Service Restaurants Social Media 
Success
NOVEMBER 24, 2022
Upon being told the restaurant didn’t offer such a meal, she explained that her husband was in stage four cancer and had lost his appetite—except that he now craved a meatball sandwich. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says.
Make or Break Moments
MAY 4, 2010
Starting with the generous sponsors: Avitae, Nickles Bakery , Stancato’s Italian Restaurant and the Cuyahoga Valley Career Center. My session was called Create a Customer-Focused Social Media Strategy. I have the slide presentation at SlideShare and the handouts with audio explanation at PolicyforSocial Media.
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Make or Break Moments
JANUARY 16, 2010
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Make or Break Moments
JUNE 14, 2010
The purpose? To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible.
Make or Break Moments
DECEMBER 25, 2009
Our customers feel the same way. Their favorite product line or their favorite booth in the restaurant. It is the simple touches – remembering their name or how they take their coffee. Or just greeting them with pleasure in your voice so they know they are valued.
Make or Break Moments
MAY 20, 2010
In customer service words, I believe we can take that to mean that we never give up in our effort to provide every customer the best experience; when it is easy and when it is challenging. *Okay, the date consisted of him sending a batboy over to the stands with a ticket to his seats behind the Reds dugout.
The Small Business Blog
JANUARY 20, 2010
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Steve Said on January 26th, 2010 at 3:38 pm I often find that CI is overlooked by small businesses especially regarding restaurants for example.
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