article thumbnail

Price Isn't the Primary Loyalty Factor

Make or Break Moments

So I’m returning because I: Liked my past experiences Felt good about the value Liked the quality of the product Did you hear me mention price? He and I hadn’t talked price. No reason to – the price was on the chair. The full price and the sale price. I was pleased with the price.

article thumbnail

Once Upon a Time in Marketing: The Power of Storytelling

Success

The employee improvised with a meatball from the spaghetti, pizza sauce and garlic bread and charged a reasonable price. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. Stock prices fell, Perry says. That is the bad news.

2003 280
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Australia/ New Zealand Small Business News Round-up – 02/07/2008.

The Small Business Blog

New predatory pricing laws no silver bullet for small business : New laws to make it cheaper and easier for small business to defend themselves against predatory pricing won’t provide a quick-fix for business bullying, experts and business groups say. You can follow any responses to this entry through the RSS 2.0

2008 100
article thumbnail

Do You Convey Value?

Make or Break Moments

How many of you have had to raise your prices (or perhaps you hesitate to raise them) and then have to justify the price increase to your customers? Perhaps your suppliers have raised prices. As Kathleen put it – we need to make them better investor partners.

article thumbnail

Individuals Make the Business

Make or Break Moments

Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. Drug Mart is a quality store, has lots of great stuff at affordable prices. It isn’t the products or the prices or the special sales. Week after week.

article thumbnail

Hand Written Thank You Note – A Big Mistake

Make or Break Moments

These things have really worked for me … probably because few people do them anymore, and just like price and demand … if it’s rare, it’s treasured! I also practice the age old art of hand written thank you notes and calling when promised. A hand written notes says that you took time and gave it some thought.

article thumbnail

Time for a Midmorning Gift to You

Make or Break Moments

I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos.

Gifts 100