Hard to Build Rapport While Multi-Tasking » Make or Break Moments
Make or Break Moments
FEBRUARY 1, 2010
As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. Please and Thank you are very appropriate.
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