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UK/Ireland small Business News Round-up – 11/04/2008 | THE SMALL.

The Small Business Blog

FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. keep it up.

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Australia/ New Zealand Small Business News Round-up – 02/07/2008.

The Small Business Blog

Small business becomes less taxing with new concessions : SMALL businesses can potentially access up to 13 new tax concessions following wide-ranging changes effective from July 1. As always this list is not exhaustive, but I hope it will give you a little overview. — ST. You can follow any responses to this entry through the RSS 2.0

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Getting Fired Up!

The Small Business Blog

Getting Fired Up! So, now it’s more important than ever to get your team fired up. If you want your staff to work harder then step it up a notch yourself. when I was managing people I learned fast that setting an example got the most response and number 4 helped keep people fired up. It is the only means.”

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Go Digital With Your Administrative Procedures

All Things Admin

They help you provide consistent customer service, make it easier for you to delegate tasks, and showcase the value you bring to your executive and organization. It’s easy to grab your binder, look up a procedure or refer to a checklist, and get on with your day. And you should absolutely have one of those.

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Small Business World News Round-up - 2009/11/03

The Small Business Blog

Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world.

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