Service Untitled
DECEMBER 1, 2010
Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service. Reservation processes.
Make or Break Moments
MARCH 13, 2010
We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)
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Make or Break Moments
JUNE 4, 2010
Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. Did you also find a reference to a site that links directly to your name? Social media has taken over the web. Your name and your picture are becoming more valuable than your company name ever could be.
Make or Break Moments
JUNE 2, 2010
For those of you in the NE Ohio region – I’ll be conducting a new series of hands-on workshops, once a week for four weeks on LinkedIn, Twitter, Facebook and Creating a Strategy starting next week.
Make or Break Moments
FEBRUARY 2, 2010
Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers! The Global Conversation. Sharing of pics, videos and fun stuff.
Make or Break Moments
JANUARY 5, 2010
Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now.
Make or Break Moments
MAY 7, 2010
All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales. Needless to say, an ambitious online marketing book will be paired with an ambitious online marketing campaign.
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