Make or Break Moments

AUGUST 7, 2010

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. It has been since I sold magazines and Camp Fire Girls candy door to door as a kid. But it certainly didn’t start there. Customers don’t think of themselves as revenue oceans; they simply want you to delight them.

Customer Service 100

Customer Service 2005 2009 2008 100

Success

SEPTEMBER 7, 2021

The crash of the housing market in 2008 and subsequent recession decimated her business, leaving her on welfare and food stamps and—eventually—sitting across from a generous Harvey who offered to create a job with the sole purpose of helping her get back on her feet. And it was gone overnight. Photos ©Bobby Quillard.

Finance 313

Finance Confidence Budget International 313

Make or Break Moments

JANUARY 27, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

FEBRUARY 23, 2010

Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable. Even better – the magazines were more to my liking with a recent copy of People Magazine.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

JULY 11, 2009

Read professional magazines when you get the opportunity. IAAP has a magazine that comes with being a member called OfficePro and it has very useful articles. Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh.

IAAP 100

IAAP Time Zones Administrative Professionals International 100

Make or Break Moments

FEBRUARY 15, 2010

He wanted Harvard Business Review and I offer People Magazine. A website project for a company managing liquidation sales. The guy was awesome. The company terrific. The challenge was in writing styles. But it was stressful for both us. We finally said “best of luck&# and I gave him a recommendation for a different writer.

Customer Service 100

Customer Service 2009 2008 2005 100