Make or Break Moments
AUGUST 7, 2010
I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. It has been since I sold magazines and Camp Fire Girls candy door to door as a kid. But it certainly didn’t start there. Customers don’t think of themselves as revenue oceans; they simply want you to delight them.
Make or Break Moments
FEBRUARY 23, 2010
Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable. Even better – the magazines were more to my liking with a recent copy of People Magazine.
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Make or Break Moments
JANUARY 27, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Success
SEPTEMBER 7, 2021
The crash of the housing market in 2008 and subsequent recession decimated her business, leaving her on welfare and food stamps and—eventually—sitting across from a generous Harvey who offered to create a job with the sole purpose of helping her get back on her feet. And it was gone overnight. Photos ©Bobby Quillard.
Success
MARCH 21, 2022
Making lists, delegating and keeping a meticulously updated calendar can help you stay on top of the day-to-day stuff, so when unexpected but urgent problems pop up, you’re ready to meet them head-on.?. I started the company in 2008, during the financial crisis. That’s why it’s important to be as proactive as possible. Asma Ishaq.
Laughing all the Way to Work
JULY 11, 2009
Read professional magazines when you get the opportunity. IAAP has a magazine that comes with being a member called OfficePro and it has very useful articles. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Dealing in real time.
Make or Break Moments
FEBRUARY 15, 2010
He wanted Harvard Business Review and I offer People Magazine. A website project for a company managing liquidation sales. The guy was awesome. The company terrific. The challenge was in writing styles. But it was stressful for both us. We finally said “best of luck&# and I gave him a recommendation for a different writer.
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