Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 9, 2010

So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&# is celebrating their 35th year in business. is celebrating their 35th year in business. is celebrating their 35th year in business.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? You may say that as a professional sports celebrity – he should have only considered himself. If that is the case, I wonder – what will be the long term affect with the fans?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

Customer Service 100

Customer Service 2009 2010 2008 100

Tips From T. Marie

AUGUST 19, 2011

Cell phones now seem to function less as actual phones and more as computers, calendars, and entertainment. This article from 2008 states that Nielsen Mobile of the Nielsen Company reported the average mobile user sends 357 text messages to 204 voice calls (incoming or outgoing). Social Media Time Savers for Virtual Assistants.

Social Media 100

Social Media Phones Staples Facebook 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse. Our service cost us more to provide and soon fewer people could afford it.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JANUARY 13, 2009

Social networking became the trendiest way to stay connected in 2008. As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence. Andrea Kalli is the publisher of www.virtualassist.net and has written extensively on how to use social media for business.

Networking 100

Networking Social Media 2009 Twitter 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. I love the lively discussions that happen on LinkedIn in the various groups. I have answered questions and joined/started discussions but I felt like something was missing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

DECEMBER 4, 2008

Thursday, December 4, 2008 at 11:41 am // By: ktcosmos // Category: Life of the Virtual Assistant I could blame it on the economy. ktcosmos Comment // December 6th, 2008 // 4:06 pm Melodee, We are a house divided: I like the Cubbies, my husband is a Dbacks fan. Melodee Patterson Comment // December 6th, 2008 // 5:01 pm choke Cubbies!?!

2008 100

2008 Holidays 2004 Keyboards 100

Make or Break Moments

MAY 11, 2010

When the purchase cycle in your industry is long (people only bought glasses every 3 years) it is hard to establish that relationship unless you give the customer a reason to keep coming back. People loved that. Anyway – on my soap box – thanks so much for the visit and the comment!

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. You could always spend more time networking on Social Media sites.

2008 100

2008 2004 Social Media Phones 100

The Small Business Blog

MAY 10, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? SME / SMB Have Become Obsolete Acronyms by Zoli Erdos on May 10, 2006 Software Industry analysts seem to have a fun time coming up with three-letter combinations.

2006 100

2006 2008 2007 2009 100

Loosely Speaking

OCTOBER 29, 2008

That means that you can: jump in anywhere, and talk about anything share links to sites and photos and your social media identities elsewhere ask questions directly to others in the conversation What to say? Comments: 19 19 Comments Marsha Kopan Comment // October 29th, 2008 // 1:34 pm I am not so sure about this blogging thing.

2008 100

2008 AT&T Networking Purchasing 100

Make or Break Moments

FEBRUARY 1, 2010

We can get wrapped up in our industry and forget that most normal people don’t live and breathe our world and as such – probably aren’t familiar with our abbreviations or jargon. Rather than try to communicate multiple thoughts in a single message – talk through one item before moving on to the next. Avoid jargon.

Customer Service 100

Customer Service 2010 2009 2008 100