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Be Easy to Find: Use Your Name

Make or Break Moments

Share your examples here. I set up a Wordpress.com blog and with the exception of the $9.95 at Name Cheap to buy my name, it just cost me the time it took to put it together. So have your purchased your name as a URL? What have you done with it? I’d love any suggestions for how to make the site better.

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Marketing Drives Traffic: Sales People Make or Break the Outcome

Make or Break Moments

Here is a perfect example of marketing driving the traffic and a sales person dropping the ball. We only get one chance at a first impression and Leslie’s first impression clearly isn’t positive in this example. It is not the job of the prospect to buy it is the job of the seller to sell.

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Getting Past Ego to Reach Customers

Make or Break Moments

In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company. I love this example. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. the young man asked. The point of the story is so simple.

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Reinvention: Key to Long Term Success

Make or Break Moments

Apple is another example that Harvard Business Review wrote about in their article Reinventing your Business Model. is celebrating their 35th year in business. is celebrating their 35th year in business. How has your business evolved over the years? Have you looked at the possibility of reinventing what you offer your customers?

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Kindle: The Backward Approach to Customers

Make or Break Moments

Kindle is an example of working backward.&# Take inventory of what you’re good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need.

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Just Say YES – Guide to Building Customer Relationships

Make or Break Moments

His example is saying yes to keep food on the table. In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry.

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Welcome Smart Marketing Strategy

Make or Break Moments

In the post, Why Customer Data is Essential for Effective Marketing – Especially for Your Customers Jean shares a personal example of how Disney and Chase bank missed the boat when it came to using the historical customer data they had on file.